Returns
Thank you for choosing Dichotomy.
We are committed to ensuring your shopping experience is seamless and satisfactory. Below is an overview of our gift card and return policies. Should you have any questions, we are here to assist.
If you want to return your order, please contact us on care@dichotomy.co.in within 2 days from the day of delivery.
Returns:
If you need to return an item, please ensure it is unworn and in its original condition, with tags and packaging intact, and send it back within 3 days of delivery.
Items must be in pristine condition with no signs of wear, scratches, or damage. Please include the original invoice and packaging materials.
Only one return per order is permitted. Items that do not meet our return standards will be returned to you at your expense, so please verify the item’s condition before sending it in.
We issue gift cards for returns, allowing you to select a new item at your convenience. The gift card will be sent to you via Email/Whatsapp.
Each gift card is valid for 6 months from the date of issuance. Ensure to use it within this period.
Incorrect or Damaged Items:
To proceed with your request, we require a 360-degree,uncut unpacking video of the parcel. Please note that claims may not be honoured if the provided evidence is insufficient or if there are visible signs of tampering with the package. We reserves the right to make the final decision in such cases.
Upon approval, we will either send a replacement item or issue a gift card if the item is out of stock.
Important Points to Remember:
Gift Card Expiration: Your gift card is valid for 6 months from the date of issuance. Please redeem it within this period.
Non-Returnable Items: Gift wrapping, sale items, and items purchased with gift cards are not eligible for return or exchange.
Standard Sizing: All our products come in a single standard size, detailed in the product descriptions on our website.
Return Shipping & Pick-Ups:
Returns will be collected from the original delivery address.
If pick-up service is unavailable in your area, you may need to return the item at your own cost.
Once we receive and inspect the returned item, a gift card will be issued to your email within 48 hours.
How to Return an Item:
Email us on care@dichotomy.co.in. Explain your issue with Order No. and your contact info.
Our team will review your request within 24 hours. If it complies with our guidelines, you will be notified. If not, we will reach out with further information.
Approved returns generally take 7-10 days to reach us. Once received, a gift card will be issued within 24 hours.
Using Your Gift Card:
At checkout, fill your Gift Card Code in the given field and hit apply.
Enter the code provided in the email to redeem it.
Should you encounter any issues, please contact us:
WhatsApp at +91 9205528570 (10 AM - 6 PM, Mon-Sat)
Email us at care@dichotomy.co.in
Cancellation Policy: We can cancel the order only when the product hasn't processed for shipping to our courier partner.
We are here to assist with any questions you may have. Thank you for being a valued member of the Dichotomy family, and happy shopping!